Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, phone number)
• Business information (firm name, ABN, ACL number)
• Commission data from uploaded files
• Client information (names, loan details)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Row Level Security (RLS) for data isolation
• Regular security audits and updates
• Secure authentication with optional MFA
• Australian-based data hosting

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (hosting, email)
• Legal authorities when required by law
• Business partners only with your explicit consent

5. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

6. Data Retention

We retain your data for as long as your account is active. After account deletion, we retain data for up to 30 days before permanent deletion. Some data may be retained longer for legal compliance purposes.

7. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies to understand how users interact with our service. You can disable non-essential cookies in your browser settings.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@myloanbook.ai